E-commerce Terms for Covent Garden Flower Delivery Customers

Flowers Covent Garden Online Terms & Conditions

Introduction

Welcome to Flowers Covent Garden. These Terms & Conditions govern the use of our website and the purchase of goods and services from our online flower delivery business. These terms apply to all customers utilising our services across Covent Garden and surrounding areas. By placing an order through our website, you agree to be bound by these terms. If you do not agree with these Terms & Conditions, you must not use our services.

Who We Are

Flowers Covent Garden is an e-commerce flower delivery business, operating in the heart of Covent Garden and the neighbouring London areas. Our goal is to provide fresh, beautiful blooms directly to your chosen address, combining local expertise with the convenience of online ordering.

Order Process

Our platform is designed to make online flower delivery to Covent Garden and nearby areas straightforward and pleasurable. To place an order, select your preferred flower arrangement, add it to your shopping basket, and follow the checkout instructions. Please provide complete and accurate delivery details, including recipient name, address, contact number, and any special delivery instructions. Errors in the delivery address or contact details may result in orders not being fulfilled as intended.

Upon placing your order, you will receive an on-screen confirmation, and a further email confirming the details of your purchase. This order acknowledgment does not constitute legal acceptance by us but confirms we have received your request. Acceptance of your order and the completion of the contract between you and Flowers Covent Garden will take place on the dispatch of the goods to you unless we have notified you otherwise.

Product Availability

All items offered are subject to availability. In the event that a particular flower or style becomes unavailable after an order is placed, we reserve the right to substitute with an alternative of equal or greater value and similar style, maintaining the overall quality and theme of your chosen arrangement. If we anticipate a significant delay or need to make a major substitution, we will contact you before dispatching your order to confirm your approval.

Flower Quality and Image Display

We endeavour to deliver your flowers in peak condition, closely matching the images and descriptions shown on our website. However, as flowers are natural products, there may be variations in colour, size, and shape. Actual arrangements may also differ due to seasonal availability but will always reflect the value and sentiment of your chosen product.

Pricing & Payment

All prices displayed on our website are in Pound Sterling (GBP) and include VAT where applicable. Delivery charges will be added at the checkout and clearly displayed prior to confirming your order. We reserve the right to modify prices at any time without prior notice, but changes will not affect orders already placed and confirmed.

Full payment is required at the time of ordering. We accept payment via major credit and debit cards and other secure methods provided on our website. By submitting your payment information, you confirm that you are authorised to use the card or account being used for payment, and that there are sufficient funds to cover the total cost of your purchase.

Delivery Policy

Flowers Covent Garden provides flower delivery services within Covent Garden and surrounding London areas as specified on our website. Deliveries will be made to the address provided in your order. Delivery times and dates are selected during the checkout process; while we make every effort to deliver on your chosen date, external circumstances (such as traffic or out-of-our-control events) may occasionally cause delays. We will contact you if your delivery is expected to be significantly delayed.

It is your responsibility to ensure that delivery details are complete and correct. We cannot be held responsible for failed deliveries due to incorrect information. If no one is available at the address to receive the flowers, we may leave them either with a neighbour or in a secure location as specified in your instructions, and a notification will be left for the recipient. Alternatively, we may attempt redelivery at our discretion.

Cancellations and Amendments

Should you wish to amend or cancel your flower order, please contact us as soon as possible after the order is placed. Orders for standard (non-bespoke) flowers can normally be cancelled up to 24 hours prior to the delivery date. For bespoke or same-day arrangements, cancellation or amendments may not be possible if the flowers have already been prepared or dispatched.

To request an amendment or cancellation, please provide your order details and intended changes. If we confirm cancellation within the permitted timeframe, you will receive a full refund through the original payment method. We reserve the right to deduct an administration fee to cover transaction costs if considerable progress has been made on your order prior to cancellation.

Returns and Refunds

If you are dissatisfied with the quality of your flowers or the delivered arrangement does not match your order’s description (subject to reasonable seasonal substitutes), please contact us within 24 hours of delivery. Because flowers are perishable goods, we are unable to accept returns unless the flowers or arrangements have arrived damaged, incorrect, or significantly not as described. In eligible cases, we may offer a replacement or a full/partial refund as appropriate. Proof of the issue (such as photographs) may be required to process your claim.

Liability

Flowers Covent Garden will not be liable for any indirect, incidental, or consequential loss or damage arising from (but not limited to) delivery delays, non-delivery, or loss of use or enjoyment, whether in contract or tort. Our total liability for any claim arising out of the supply of products or services to you shall not exceed the purchase price paid for the item in question.

We take utmost care in ensuring that the flowers delivered are fresh and in excellent condition at the time of dispatch. However, once delivered, the care of flowers becomes the responsibility of the recipient. We provide care instructions and accept no liability for deterioration of flowers due to mishandling or neglect after delivery.

Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract caused by events outside our reasonable control (including but not limited to strikes, natural disasters, acts of God, public health emergencies, or transportation disruptions).

Customer Obligations

You agree to provide accurate, current information at the time of ordering and to update us regarding any changes that may affect your order. You must also ensure any messages or notes included with the order are not offensive, illegal, or breach any third-party rights. We reserve the right to refuse to fulfil orders that contain inappropriate or prohibited text.

Intellectual Property

All content on the Flowers Covent Garden website—including photos, written material, design elements, and logos—remains our intellectual property and may not be reproduced or used without our prior written permission.

Personal Information

Customer data is handled in accordance with applicable UK data protection legislation. Information you provide is used only for processing orders, arranging deliveries, and communicating with you about your order. We will not disclose your personal information to third parties except where necessary to fulfil the services you have requested or where required by law. For further details, see our Privacy Policy.

Amendments to Terms & Conditions

Flowers Covent Garden reserves the right to update or revise these Terms & Conditions from time to time without prior notice. Any changes will be posted on this page and take effect immediately upon posting for all new orders. If you have an active order, the version of terms published at the time your order was placed will apply to that contract.

Governing Law

These Terms & Conditions and any contract arising from them are governed by the laws of England and Wales. Any disputes relating to the supply of goods and/or services by Flowers Covent Garden will be subject to the exclusive jurisdiction of the English courts. This applies regardless of the location of the customer, provided the delivery is made within Covent Garden or the surrounding covered areas.

Severability

If any provision (or part provision) of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, it shall be deemed severed from the remainder, which shall remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flowers Covent Garden with respect to your use of our online flower delivery service in Covent Garden and nearby areas. No oral explanation or prior correspondence shall alter the interpretation of these terms.

Contact & Notice

If you have any questions regarding these Terms & Conditions, or wish to discuss your order, please reach out using the contact form on our website or through other methods made available online.

Conclusion

Thank you for choosing Flowers Covent Garden for your online flower delivery needs. By completing your purchase, you acknowledge having read and accepted these Terms & Conditions. We look forward to fulfilling your order and brightening your special occasions with our beautiful floral arrangements throughout Covent Garden and the surrounding areas.