Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee in Covent Garden

At Flowers Covent Garden, we take immense pride in being your trusted local florist, delivering premium fresh flowers to households and businesses in the Covent Garden area. Our commitment to quality means we source only the freshest blooms for our customers, ensuring your flowers arrive vibrant and long-lasting every time. We stand behind our products with our Fresh Flowers Guarantee, so you can order with total confidence.

Damaged-on-Arrival Policy

We understand the disappointment that comes with receiving damaged blooms. Should your flowers arrive in a condition that falls short of our high standards—such as significant wilting, breakage, or visible damage—please notify us on the same day as delivery. To assess the situation swiftly, we may ask for a clear photo of the damaged flowers. Once verified, we will offer you a choice of a replacement bouquet at the earliest convenience or a full refund, depending on your preference.

Freshness Window and Florist Quality Assurance

Your satisfaction is central to everything we do. All our flowers are guaranteed fresh for a minimum of five days from delivery, provided the care instructions supplied are followed. This Freshness Window is part of our dedication to bringing Covent Garden the very highest standard of floral quality. If your flowers fail to remain fresh for at least five days, please contact us promptly so we can rectify the situation by arranging either a replacement or a refund.

Refund or Replacement Options

We want every experience with Flowers Covent Garden to be a delight. If your order is unsatisfactory due to damage upon arrival or lack of freshness within the guaranteed window, you may request a full refund or replacement bouquet. We aim to process refunds swiftly using your original payment method and to deliver replacements as soon as possible. Please note, returns and refunds cannot be offered due to circumstances beyond our control, such as incorrect delivery information provided at the time of order or failure to retrieve the flowers at the time specified.

Complaints Process

Your feedback helps us maintain the exceptional service expected from a local Covent Garden florist. If you are unhappy with your floral order or customer experience for any reason, we ask that you contact us as soon as possible with the details of your complaint. Every complaint is logged, carefully reviewed, and responded to promptly. Where a fault is found, we endeavour to resolve the issue to your satisfaction, whether by replacing the flowers, issuing a refund, or taking steps to prevent a recurrence.

Trusted Local Florist for Households & Businesses

As an established Covent Garden florist with deep ties to the local community, we care about every order we fulfil. Whether you are decorating your home, sending flowers to a friend, or brightening an office, Flowers Covent Garden guarantees you always receive fresh, beautiful arrangements backed by outstanding customer care. Thank you for choosing us as your independent Covent Garden flower supplier.